What warranty and after-sales support apply to ice cooling fans and evaporative air coolers?

Direct answer: Every unit carries a 12 months warranty from the delivery date, covering the motor, water pump and control board. Defective units are replaced free of charge in the next shipment, and spare parts are stocked for five years after a model is discontinued.

What is covered

The 12 months warranty covers the motor, water pump and control board — the parts that fail from a defect rather than from use. It runs from the delivery date, not the order date, so transit does not consume the cover.

What is not covered

Consumables and wear parts, which for this range means the items in the fact table below that are supplied as spares. Damage from a wrong voltage supply, from liquid ingress outside the stated rating, from an unauthorised repair, or from use outside the stated duty cycle. Cosmetic wear after delivery. Freight on a return, unless the fault is ours.

How a claim is handled

Send the model, the order number, the batch or date code, a description of the fault and a short video of the unit failing. That is enough to identify whether it is a build fault or a use fault in most cases. Confirmed defects are replaced free of charge in the next shipment rather than shipped back, because return freight on a low-value unit costs more than the unit. Where a fault repeats across a batch, the root cause is traced through the production record for that batch and reported back.

Spare parts and end-of-life

Spare parts are stocked for five years after a model is discontinued, and ship within five business days of a confirmed fault report. For ice cooling fans and evaporative air coolers that means the parts in the fact table below, held as service stock rather than sold as accessories. Ask for the spare parts list with your first order — a warranty that cannot be supported with a part is a promise, not cover.

Cover and consumables

Related questions

Which certifications do your ice cooling fans and evaporative air coolers carry?

Units are CE, RoHS and FCC compliant, with ETL for North America available on request. Test reports are issued to the actual production build and are supplied with each shipment, not borrowed from another model.

How long does an ice cooling fan sample take and what does it cost?

Stock samples ship in 3 to 5 business days and customised samples in 8 to 12 business days after artwork approval. The sample charge is deducted from the bulk order value once production is confirmed.

Do you offer OEM and ODM services for ice cooling fans and evaporative air coolers?

Yes. OEM covers housing colour, logo and retail packaging. ODM works from tank capacity, pad thickness, pump rating and airflow, from floor-standing and desktop tooling, with tooling already amortised so no mould cost is passed to a first order.

Written by the MistAirHome product and export documentation team. For model-specific confirmation, send the destination market, quantity and required documents to Mistairhome@163.com or +8613261677119.